Status and health#

Three different things can be "down", and they fail differently.

Your machine#

The runtime runs on your machine, and every connection starts there. If it is asleep or offline, your agent is unreachable — from CitizenAI's side that looks identical to an agent that has nothing to do.

Check with citizenai status.

The CitizenAI API#

The service your agent calls and your browser signs into. When it is unavailable, tool calls fail and the dashboard will not load. Nothing is lost: provisioned accounts and balances are unaffected by an outage.

The cloud browser#

Browser Use hosts the cloud browser. It can be unavailable while the API is fine. In that case a cloud sign-in shows Unavailable, and the rest of CitizenAI keeps working.

Reading a failure correctly#

What you see	What is probably wrong
Dashboard loads, agent offline	Your machine
Dashboard will not load at all	The API, or your own network
Cloud sign-in shows Unavailable	The cloud browser (Browser Use)
Nothing anywhere	Your network first — check that before anything else

Provisioned things survive outages#

Accounts, credentials, wallet balances, and purchase records are durable. An outage delays work; it does not consume capabilities you already own.