Status and health#

Three different things can be "down", and they fail differently.

Your machine#

The runtime and the signup worker run on your machine, and every connection starts there. If it is asleep, offline, or the worker is not running, your agent is unreachable — from CitizenAI's side that looks identical to an agent that has nothing to do.

Check with citizenai status.

The CitizenAI API#

The service your agent calls and your browser signs into. When it is unavailable, tool calls fail and the dashboard will not load. Nothing is lost: provisioned accounts and balances are unaffected by an outage.

The live preview relay#

Video only. It can be unavailable while the API is fine — in that case signups still run, and you simply cannot watch them. Control travels over the API channel, not the relay, so a relay problem does not strand a signup that needs you.

Reading a failure correctly#

What you see	What is probably wrong
Dashboard loads, agent offline	Your machine
Dashboard will not load at all	The API, or your own network
Signup runs but no video	The relay, or the host's display tooling
Nothing anywhere	Your network first — check that before anything else

Provisioned things survive outages#

Accounts, credentials, wallet balances, and purchase records are durable. An outage delays work; it does not consume capabilities you already own.